- CATCH - Common Approach to Children's Health
- Making an Appointment
- Out of Hours
- Telephone Advice
- Home Visits
- Repeat Prescriptions
- Test Results
- Completion of Forms & Charges for Services
- Ambulance Patient Transport Service
- Travel Vaccinations
- Accessible Information
- Cheshire Care Record
- Summary Care Record
- Care Data
- Online Services
CATCH – Common Approach to Children’s Health
This is a free app aimed at parents and carers of children aged 0-5 who live in Cheshire East.
The app aims to give you the confidence to know when your child needs medical treatment or when self-care would be more appropriate.
For more information please visit www.catchapp.co.uk
If you live within our practice boundary, please ask the receptionist for a registration form for each person wishing to register at your address. The form will ask you for personal details such as your name, address, postcode, telephone number, and also for details of your previous doctor and your previous address. Without these details we cannot process your application. Once you are registered, your medical records will be forwarded to us from your last GP practice.
Alternatively, you can print off a registration form and a New Patient Questionnaire from this website.
Out of Area registration – We cannot fully register patients from outside our practice area.
Making an Appointment
You may telephone the surgery any-time during our opening hours 8.30-6.30 pm. Unless you need to be seen on the same day, it is advisable to avoid our peak call time 8.30-9.30 am. You may book an appointment up to 5 weeks in advance with the doctor of your choice, or you may ring first thing in the morning if you have an urgent medical problem (but this will not necessarily be with the doctor of your choice). Alternatively you can book an appointment online (please ask Reception for details)
All our nurse run clinics are by appointment only. Please phone the number below as soon as you know that you need to be seen by one of our nurses.
Phone line for appointments is 01625 529 421
Out of Hours
When the surgery is closed please call 111 to get through to the Out of Hours service.
There are two main ways for patients to seek telephone advice:
- The Receptionist sends an internal email to the relevant Doctor or Nurse with details of the patient’s query. The Doctor or Nurse responds by email to Reception. The Patient rings back for the Doctor’s or Nurse’s response.
- You may book a telephone consultation at a specific time with the Doctor or Diabetes Specialist Nurse.
The Health Visitors are available for telephone advice on minor ailments in babies and young children, Mon-Fri between the hours of 9-10am and 4-5pm, on 01625 441996.
These are for patients who are genuinely unable, through illness or infirmity, to come to the surgery. Please phone the surgery before 10.30 am if possible, so the doctors can plan their visits. The receptionist will ask for details of symptoms so that the doctor can decide how urgently a visit is needed. One of the doctors may phone you before coming to see you to determine if a home visit is necessary. You will not necessarily be visited by your Doctor of choice.
Please remember that a doctor can see 3 or 4 patients in surgery in the time it takes to make one home visit.
Complete the repeat side (the white side) of your prescription, ticking the relevant boxes, and place it in the prescription box in the entrance porch, or post it through our letterbox if we are closed
- Post or fax your repeat request to us. Our fax number is 01625 536560.
- Request your repeat items online (please ask at Reception about signing up for online services)
- We regret we are unable to take prescription requests over the phone
Please allow 2 working days for the processing of repeat prescriptions. This may take longer if a Doctor is reviewing your medication, or if an item is not on repeat
Local pharmacies offer a prescription collection service. You (or your pharmacy) request your medication, they collect your prescription from us, then you collect your medication from them. Please arrange with your preferred pharmacy and then inform our Reception staff.
Many pharmacies are currently promoting a service known as EPS (Electronic Prescription Service) for repeat prescriptions. You will still have to request your medication using one of the above methods, but your prescription will then go electronically from the GP to the Pharmacy. The advantages of this service are speed, safety, security and sustainability (no ink or paper!) Please speak to your pharmacist if you would like to sign up for this service.
The doctor or nurse will, at the time of arranging any test, discuss with you how you will get to know the result and how soon it will be available. If you are phoning Reception about results, please call between 2-4pm.
The receptionist will either read out the doctor’s comment or will send a message to the doctor or nurse who requested the test. This will probably mean you will be asked to phone again for the doctor’s or nurse’s comments, or may sometimes be asked to make an appointment.
Completion of Forms & Charges for Services
The doctors are often requested to provide certain services which fall outside NHS provision. For these services the patient is liable to a charge in line with the British Medical Association recommendations. Some examples are given below:
- Private Medical Certificates
- lnsurance Reports
- Legal reports
- Certification to Private Medical Insurers
- Driver Examinations
- Most travel vaccinations
Please note that up to 7 working days can be needed to complete these forms.
Ambulance Patient Transport Service
This service provides transport for patients with medical and/or mobility conditions that prevent them from using other forms of transport. The service needs a minimum of 24 hours notice and patients must meet the service’s eligibility criteria. Department of Health guidance states that a clinical need for treatment does not imply a medical need for transport. Please quote your NHS number when you make the booking (available from Reception if you do not have this information already). Freephone 0800 032 3240. For further information please visit www.patienttransport.nwas.nhs.uk
If you are planning to go abroad and you believe that you may need vaccinations, please come into the surgery and fill in a travel form at least 8 weeks before you travel. (or download the pre-travel questionnaire here)
After completing the form and handing in to reception you will be asked to phone the surgery to speak to the Travel Clinic nurse to plan your vaccination schedule and appointment dates. Please phone and speak to the nurse between 1.00 -2.00pm on a Friday. She will also advise you of the charges for travel vaccinations.
Travel clinic appointment times are :-
Tuesday 4.00pm – 5.00pm
Wednesday 9.00am – 9.30am
Friday 9.00am – 9.30am
Alternatively you may use the following travel clinics where evening and week-end appointments are available:-
- Total Travel Clinic tel: 0844 995 0120
- Nomad Travel Clinic tel: 0161 832 2134
- Vernova Travel Clinic tel: 01625 264095
- Wilmslow Health Centre tel: 0845 290 9209
The Accessible Information Standard aims to ensure that patients (or their carers) who have a disability or sensory loss receive information they can access and understand, for example in large print or braille, and professional communication support if they need it.
Individuals most likely to be affected by the Standard include people who are blind or deaf, who have some hearing and/or visual loss and people with a learning disability. However, this list is not exhaustive.
The Standard applies to service providers across the NHS and adult social care system, and it specifically aims to improve the quality and safety of care received by individuals with information and communication needs, and their ability to be involved in autonomous decision-making about their health, care and wellbeing.
If you feel this applies to you or someone in your care please speak to Hazel McBride.
Cheshire Care Record
CHESHIRE CARE RECORD (CCR) – summary record to support your care in Cheshire
• The Cheshire Care Record is a collaboration between GP, hospital, community, mental health and social care services provided across Cheshire.
• The CCR enables health care professionals to view a limited summary of your GP medical records (for eg. allergies, problems, weight, height, BP , medication, test results)
• This means you won’t have to repeat your health or social care history, care professionals have access to information when they need it, we can reduce duplicate appointments and tests.
• At point of treatment you have a choice to give consent for all relevant professionals to view your record, just provide access for that service for that day or refuse access to your care record (even if you have not opted out)
• If you want to opt out of the CCR you will need to complete the OPT OUT form (available from reception)
• Your information will be held securely and will only be shared with staff members in this partnership that are directly involved in your care.
• Children aged 16 and over complete their own opt out form.
• For more information please visit Cheshire care record
Summary Care Record
The Summary Care Record (SCR) is an electronic record that will give health care professionals essential information about you, to help provide you with treatment in an emergency (England only) or when your GP practice is closed.
The SCR will contain important information about any medicines you are taking and allergies you suffer.
For more information please visit Summary Care record
Information about you and the care you receive is shared, in a secure system, by healthcare staff to support your treatment and care.
It is important that we, the NHS, can use this information to plan and improve services for all patients. We would like to link information from all the different places where you receive care, such as your GP, hospital and community service, to help us provide a full picture. This will allow us to compare the care you received in one area against the care you received in another, so we can see what has worked best.
Information such as your postcode and NHS number, but not your name, will be used to link your records in a secure system, so your identity is protected. Information which does not reveal your identity can then be used by others, such as researchers and those planning health services, to make sure we provide the best care possible for everyone.
You have a choice. If you are happy for your information to be used in this way you do not have to do anything. If you have any concerns or wish to prevent this from happening, please speak to practice staff and complete the ‘opt out form’.
For more information please visit Care Data
Patients at Handforth Health Centre can now access a number of services online. These include:-
- Booking appointments
- Requesting repeat medication
- Viewing key information from your GP medical record
Please note that patients must register for access to these services by completing a request form and attend the Health Centre in person, bringing with them 1 form of photo identification.
Due to NHS Safeguarding and confidentiality guidelines our online services are not available for patients aged 11-15.
- Patients aged 0-10 – the patient’s parent/guardian can register on behalf of the patient.
- Patients aged 11-15 – online services are not available and if the patient has an active online account it will be deactivated.
- Patients aged 16 and over – the patient can register.