Opening hours:
8.30 am - 6.30 pm
M/T/Th/F
7 am - 8pm
Weds
Closed Tues Lunchtime
12.30-2pm
Saturday mornings (every 8 weeks)
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PATIENT PARTICIPATION GROUPPatient Group Information Morning Tuesday 4th JuneThe Handforth PPG has been active for almost 7 years now. We are a group of patients who meet 4-5 times a year with the Partners and staff. The PPG’s objective is to represent the interests of the 9,800 strong patient population. Its members are consulted by the Partners on practice policy matters which might affect their care. They are able to influence decisions and have instigated several changes, such as the introduction of online prescriptions, online appointment booking, changes in surgery opening hours and many other items at a local practice level. ”The Patient’s voice”The Patient Participation Group (PPG) is “the patient’s voice in practice”. Started in October 2006 it has been able to bring about several significant alterations to the services of the Practice and has undertaken local health initiatives. These interventions and actions are listed on the attached spreadsheets. • It sees its role as that of a “CRITICAL FRIEND” of the Practice. • It focuses its efforts on practical local issues it can influence. • The group is affiliated to the National Association of Patient Participation Groups (NAPP) whose general principles and guidance it follows. • It holds 4 or 5 formal meetings a year, each lasts about an hour and half – see note of the latest below. (Minutes of meetings are available on request at Reception). • It is fully supported by the GP partners, one of whom attends every meeting ---------------------------------- For all queries regarding the work of the PPG please contact the Chairman Trevor Lerman trevorlerman@yahoo.co.uk or Carey MacKenzie (Practice Coordinator for the PPG) on 01625 547588
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At Our Most Recent Meeting 29th JanuarySeven Patients met with Dr Kapoor; Joanne Morton (Practice Manager);Carey MacKenzie (Assistant Manager & PPG Co-ordinator) It was agreed that the Carers Link on the Practice’s home page should be given a position of greater prominence. The analysed replies to the questionnaire given to about 260 patients attending the Surgery (The GPAQ Survey) were discussed in detail. An Action Plan to address the major concerns was agreed for submission to the Partners meeting on 6th February. The Practice Manager outlined the effects that the computerisation of several NHS systems would have on existing procedures.
A discussion of the repeat prescription services offered by local pharmacies concluded that there was no merit in the PPG seeking local pharmacies to extend their home delivery service to all patients. We were informed that more flexibility has been written into the local 28 Day Repeat Prescribing guidance as a result of pressure from the Cheshire Health Voice forum. The Practice will assist the Deafness Support Network in their project to promote improved services for deaf people and a representative will address our next meeting. We were advised there is to be a PPG awareness week in June. It was requested that the Practice Management should contact local schools for artwork to brighten the waiting room. Concern was raised about the response time in answering the telephone in Reception. Practice Managers will seek improvement.
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